Sactown's Finest Vinyl and Print (“we,” “our,” or “us”) is a Sacramento, California–based custom print and vinyl shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at sactownsfinest.com or place an order with us.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our site.

1. Information We Collect

Information You Provide Directly

Account information: Name, email address, phone number, and password when you create an account.
Order information: Shipping address, billing address, and order details when you place an order.
Payment information: We do not store your credit card or payment details. All payments are processed securely by Stripe, Inc. Stripe may collect and store payment data subject to their own privacy policy.
Design files and artwork: Images, logos, and other files you upload for custom print orders are stored to fulfill your order.
Communications: Messages, quote requests, and any other content you send us via our website or email.

Information Collected Automatically

Usage data: Pages visited, time spent on pages, referring URLs, browser type, and device information.
IP address: Used to detect approximate location and prevent fraud.
Cookies and similar technologies: We use essential cookies to maintain your cart and session. We do not use third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including printing, packing, and shipping
Send order confirmations, shipping notifications, and proof approvals
Respond to your inquiries and provide customer support
Send transactional emails you have requested (e.g., quote responses)
Send optional marketing emails if you have opted in — you may unsubscribe at any time
Detect and prevent fraud or unauthorized activity
Improve our website, products, and services
Comply with applicable laws and legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We share your information only as necessary to operate our business:

Stripe — Payment processing. Your payment data goes directly to Stripe and is governed by Stripe's Privacy Policy.
EasyPost — Shipping label generation and carrier rate lookups.
Cloudinary — Secure cloud storage for design files and product images you upload.
Resend — Email delivery service used to send transactional and marketing emails.
Shipping carriers (USPS, UPS, FedEx, DHL) — Your name and shipping address are shared with the carrier to deliver your package.
Legal authorities — We may disclose information if required by law, court order, or to protect our rights and the safety of others.

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records (including designs and artwork) are retained for a minimum of 2 years to support reprints, warranty claims, and tax compliance. You may request deletion of your data at any time (see Section 6).

5. Cookies

We use cookies strictly necessary to operate our website — including maintaining your shopping cart, keeping you logged in, and securing form submissions. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect the functionality of the site (e.g., the cart may not work).

6. Your Privacy Rights (California / CCPA)

Because we are based in California and serve California residents, the California Consumer Privacy Act (CCPA) and its amendments under the CPRA apply to us. You have the following rights:

Right to Know: You can request a copy of the personal information we have collected about you in the past 12 months, including the categories, sources, and purposes of collection.
Right to Delete: You can request that we delete your personal information. Note that we may need to retain certain information to complete pending orders, comply with legal obligations, or exercise our legal rights.
Right to Correct: You can request correction of inaccurate personal information.
Right to Opt Out of Sale: We do not sell your personal information. This right does not apply, but we state it explicitly for clarity.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at info@sactownsfinest.com with the subject line “Privacy Request.” We will respond within 45 days as required by California law.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., tracking pages for carriers). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Sactown's Finest Vinyl and Print

Sacramento, California

Email: info@sactownsfinest.com